Corsi

TEAM WORKING

What is the meaning of team? And what facilitates teamwork? Does a team really produce more than the sum of individuals all the time? What is the phenomenon of social laziness? We improve our ability to work as a team; we identify the 7 elements that turn a group of people into a team and learn how to enhance our performance through the art of collaboration. The inductive methodology will be characterised by practical exercises, discussion and group work.

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THE LEADERSHIP

What does leadership mean? What is the winning leader? We learn to identify and recognise the different leadership styles, up to and including situational leadership, because a true leader is able to adapt to the context and the team, at all times. We develop the main strategies to lead and motivate our team. The methodology used includes the use of business games, in-basket and case analyses.

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INTERACTIVE COMMUNICATION AND NEGOTIATION

What does it mean to communicate and negotiate? What are the logics of win-win communication? We learn basic strategies for communicating effectively, negotiating, listening and persuading. In any organisational context, the ability to establish positive relationships and communicate effectively with one’s co-workers, or with one’s internal and external customers, is a strategic competence for achieving challenging goals. The methodology used involves cooperative learning and the use of role playing.

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PSYCHOLOGY OF EMERGENCIES

What are the psychological mechanisms that are triggered in an emergency situation and influence actions? We provide methods and response strategies for dealing with emergency situations: how to manage the emotional burden and implement timely intervention actions. We learn how to assess risk and prepare effective and timely communication plans. The methodology used involves cooperative learning and case studies and self-cases.

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GOAL SETTING AND SELF-EFFICACY

What does it mean to define short-, medium- and long-term objectives? How good are we at assigning ourselves and SMARTER goals? How much does our sense of self-efficacy impact our goal setting and how do we improve it? We learn to prioritise in order to increase our performance. Let’s start with self-efficacy: how it is trained, how it influences motivation, goal setting and final results. The chosen inductive methodology involves the involvement of participants through practical exercises and didactic games.

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EMPATHY AND EMOTIONAL INTELLIGENCE IN DECISION-MAKING PROCESSES

What is meant by cognitive empathy? How well can we anticipate and predict the choices of others? Why can theory of mind explain loss aversion and risk assessment? We develop awareness and perception of empathy in real situations. From emotional intelligence to social intelligence: the ability to organise groups, negotiate solutions, establish personal bonds. The chosen inductive methodology involves the involvement of participants through didactic games and case analyses.

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EMOTIONAL INTELLIGENCE FOR MANAGING CONFLICT

Why is the role of emotions and good emotional awareness important in relationship dynamics? Being able to recognise, prevent and effectively manage conflicts is very important for the improvement of personal relationships. What are the systems that regulate motivation and behaviour: ‘instinct’ and ‘reason’ for aggression. The inductive methodology chosen involves the involvement of participants through experiential group activities alternating with theoretical elements.

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